Complaint Procedure

Making a Complaint about an accredited Associate

The Institute has trained and accredited thousands of independent senior business professionals, and takes the matter of their professional conduct very seriously. Associates are expected to comply with the Institute’s Code of Ethics and the Code of Conduct ("the Codes") to maintain their good standing and accreditation by the Institute.

Although rare, grievances and complaints are from time to time reported and these can lead to disciplinary action. Such matters are handled by the Professional Conduct Committee (PCC) which is independent of the Institute, and elected and run by IIB Alumni (i.e. by Associates for Associates). Any Associate defending a complaint is thus investigated by a panel of his or her peers.

Complaints pertain to the professional conduct of Associates based on fairness and equity, in accordance with the Codes. This does not include matters of law, of contract nor even that of tort. The PCC procedures cover both complaints and appeals, where the role of the PCC is to make its recommendation to the Institute, including any recommended disciplinary action.

The Institute considers PCC recommendations, and determines the final outcome since the maximum penalty is dis-accreditation. This is where an Associate is stripped of his/her accredited status, and is no longer entitled to utilise the IIB methodologies nor operate as part of the international network of Associates.

Associate initiated complaint(s) about a fellow Associate must be made via an IIB Regional Group Professional Conduct Liaison Officer (PCLO), details of which are available to Associates on the Associates’ private intranet.

If you are a client of an accredited Associate and wish to complain, the matter should be brought to the attention of the PCC Secretariat. A PCLO will be made available to you who will carry out initial investigation of your grievance, and ascertain the type of documents and evidence upon which you will rely as evidence. For example, agreements, contracts, oral witness statements etc.

To report a grievance for consideration as a complaint, to avoid unnecessary delay please familiarise yourself with the Complaints Procedures and the Code of Ethics before you contact the PCC Secretariat. Links to these resources are below. The information you submit will be used by the PCC Secretariat to establish whether the matter falls within the remit of the PCC, and if it should take the matter further. It is important therefore that you give sufficient detail to enable the PCC Secretariat to reach a reasonable decision.

There is no need to check the Code of Conduct mentioned in the complaints procedures, which comprise a set of complex Associate / IIB related best practice policies and rules and obligations mandated by the Institute covering subjects such as use of the Institute’s intellectual property, systems and data protection. Investigation into your grievance will establish whether there are any CoC implications, and in this event you may be asked for further supporting information (e.g. copies of Associate stationery, literature or other promotional material).

Resources for making a complaint:

• PCC Complaint Procedure
• The IIB Code of Ethics
• PCC Secretariat contact details

 

 

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